Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with an operator we cover? This page explains how to reach us and what kind of enquiries we can help with.
How to reach us
The quickest way to contact Online Casino Malaysia is by email at [email protected]. Send us as much detail as you can — which casino or page your message relates to, and what you'd like us to look into — so we can respond properly the first time rather than going back and forth.
We're a small editorial team, so please allow a reasonable amount of time for a reply. We read every message, but we don't guarantee same-day responses.
What we can help with
- Corrections or updates to information in our operator reviews, including bonus terms, licensing details or payment methods that have changed
- Questions about how we researched and scored the casinos featured on this site
- Feedback on your own experience with an operator we've reviewed — good or bad, it helps us keep our coverage accurate
- General questions about how online casino comparisons work in Malaysia
- Reports of broken links, outdated pages, or anything that looks wrong on the site
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or access your player account at any of the sites we list. For any of those issues, you'll need to contact the casino's own customer support team directly — most operators, including the ones we cover such as BK8, Gembet and We88, list live chat or email support on their own sites.
If you're concerned about your own gambling habits or those of someone close to you, our Responsible Gambling page has information on tools and support services available to Malaysian players.
Before you get in touch, you might find your answer already
Many of the questions we receive are already covered elsewhere on the site. If you're trying to work out which operator suits you, our rankings compare game selection, bonus terms, payment speed and licensing across the sites we've reviewed. If you want to understand more about how we run this site and who's behind it, our About Us page has that background, and our Terms and Conditions cover how the site itself operates, including our approach to affiliate commission and editorial independence.
A note on accuracy
Online casino terms, licences and bonus offers change often. If you notice something on this site that no longer matches what an operator is currently advertising — a bonus amount, a payment method, a withdrawal limit — please tell us. Reader corrections are one of the main ways we keep our comparisons current, and we'd rather hear about a mistake than have it sit uncorrected.
Age and eligibility reminder
This site and every operator we review are intended only for readers aged 21 and over. If you're contacting us on behalf of someone under that age, or with a query related to underage access to gambling sites, please say so clearly in your message so we can direct it appropriately.